How long does order processing take?
All orders require 1-3 business days for hand-inspection and packaging. Weekend orders (Sat-Sun) ship the next business day.
What shipping methods do you offer to the U.S.?
- Standard: $6.99 (orders <$50) | 7-12 business days
- Free Shipping: Orders ≥$50 | 7-12 business days
- Expedited: $12.99 | 3-5 business days
Total delivery = Processing + Shipping time.
When will I receive tracking information?
Tracking numbers are emailed within 24 hours of shipment. Check spam/junk folders.
What is your return policy?
Full Refund Eligibility
- Unreceived Orders: Items lost in transit
- Damaged/Defective: Verified physical damage or functional flaws
- Not as Described: Significant deviation from website specifications
Return for Refund Eligibility
- New & Slightly Used Items: Unused, opened, or lightly used products in resalable condition (in original packaging within 30 days)
- Incorrect Item Shipped: Return shipping covered by Nulixe
Non-Refundable Cases
- Orders shipped to customer-provided incorrect addresses
- Custom-made or final-sale discounted items
For a more detailed Return and Refund policy, please check HERE or contact us HERE.
What if my item arrives damaged?
If products arrive damaged during transit:
- Email photos + order number to info@nulixe.com within 48 hours.
- We will issue a full refund OR
- Ship replacement items at no cost
Contact customer service to resolve
How should I clean ceramic vases/mugs?
Handwash with mild soap. Avoid abrasives. Dishwasher use may compromise finishes over time.
Can wooden storage boxes handle humidity?
Yes, but avoid direct moisture. Wipe spills promptly. For longevity, store in stable environments (<70% humidity).
Will I pay import duties?
No additional fees for U.S. orders. All taxes are included at checkout.
Are your materials eco-friendly?
Yes. We use sustainable wood, food-safe glazes, and recycled packaging.
